Privacy Policy
Your privacy is important to us. This policy explains how Natural Wellness Solutions UK collects, uses, and protects your personal information when you visit our website or use our services.
Last updated: 15 December 2024
Effective from: 15 December 2024
Introduction
Natural Wellness Solutions UK ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website naturalwellness-uk.com and use our services.
This policy applies to all information collected through our website, mobile applications, and any other digital services we operate. By using our website and services, you consent to the data practices described in this policy.
We are a UK-based wellness company located at 156 Harley Street, Marylebone, London W1G 7LG, United Kingdom, and we operate in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Personal Data
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password, preferences
- Health and Wellness Information: Health conditions, wellness goals, treatment preferences (with explicit consent)
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Communication Records: Correspondence history, support tickets, feedback
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- Technical Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referring websites
- Location Data: General geographic location based on IP address (not precise location)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Processing orders and transactions
- • Delivering wellness services
- • Providing customer support
Communication
- • Sending order confirmations
- • Wellness newsletters (with consent)
- • Important service updates
Personalisation
- • Customising product recommendations
- • Tailoring wellness advice
- • Improving user experience
Legal & Security
- • Complying with legal obligations
- • Fraud prevention
- • Protecting our services
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers. These providers have access to personal information only to perform tasks on our behalf.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as government agencies or law enforcement.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Consent
We may share your information with your explicit consent for specific purposes not covered by this policy.
Your Rights and Choices
Under UK data protection law, you have the following rights regarding your personal information:
Right of Access
You can request information about the personal data we hold about you, including how we use it and who we share it with.
Right to Rectification
You can request correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure
You can request deletion of your personal information in certain circumstances, subject to legal and contractual obligations.
Right to Restrict Processing
You can request that we limit the way we use your personal information in certain situations.
Right to Data Portability
You can request a copy of your personal information in a structured, machine-readable format for transfer to another service.
Right to Object
You can object to processing of your personal information for direct marketing or legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month (or as required by law).
Contact: Data Protection Officer
Email: [email protected]
Phone: +44 20 7935 4428
Address: 156 Harley Street, Marylebone, London W1G 7LG, United Kingdom
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or destruction.
Technical Safeguards
- • SSL/TLS encryption
- • Secure data transmission
- • Regular security updates
- • Access controls and authentication
Organisational Measures
- • Staff training and confidentiality agreements
- • Regular security assessments
- • Incident response procedures
- • Data minimisation principles
Important Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalised services.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for website functionality | Session/1 year |
| Analytics | Understanding website usage | 2 years |
| Marketing | Personalised advertising | 30 days |
Managing Cookies
You can control and manage cookies in several ways:
- Browser settings: Most browsers allow you to block or delete cookies
- Opt-out tools: Use industry opt-out tools for advertising cookies
- Our cookie preferences: Manage preferences through our cookie banner
Third-Party Services
We use third-party services that may set their own cookies, including Google Analytics, social media platforms, and payment processors. These services have their own privacy policies and cookie practices.
International Transfers
As a UK-based company, we primarily process your data within the United Kingdom and European Economic Area (EEA). However, in some cases, your information may be transferred to and processed in countries outside the UK/EEA.
Safeguards for International Transfers
When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Adequacy decisions by the UK government
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
Countries Where Data May Be Processed
With Adequacy Decisions:
- • European Union member states
- • Norway, Iceland, Liechtenstein
- • Certain other countries as approved
With Additional Safeguards:
- • United States (via SCCs)
- • Canada, Japan, Australia
- • Other countries as needed
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.
Age Restrictions
- • Minimum age: 16 years
- • No collection from under-16s
- • Parents/guardians responsible for consent
- • Immediate deletion if discovered
If We Discover Data
- • Immediate deletion from our systems
- • Parent/guardian notification
- • Account suspension if applicable
- • Compliance with legal requirements
Wellness Considerations
Given our focus on wellness services, we recognise the sensitive nature of health-related information. We encourage parents and guardians to be involved in their children's health and wellness decisions and to monitor any online activities related to health and wellness.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Account Information
Retained while your account is active and for 7 years after closure for legal compliance.
Transaction Records
Financial records retained for 7 years in accordance with UK tax legislation.
Marketing Communications
Marketing data retained until you opt out or unsubscribe, plus 30 days for processing.
Website Analytics
Anonymous usage data may be retained indefinitely for research and improvement purposes.
Automatic Deletion
We have automated systems in place to delete or anonymise personal information when it is no longer needed for the purposes for which it was collected, subject to legal retention requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
How We'll Notify You
- • Email notification for significant changes
- • Website banner or pop-up notice
- • "Last updated" date at the top of this policy
- • Additional notice for material changes
Your Options
- • Review changes before they take effect
- • Continue using services (indicates acceptance)
- • Request data deletion if you disagree
- • Contact us with any concerns
Continuing Use
By continuing to use our website and services after changes are made to this Privacy Policy, you accept and agree to be bound by the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:
General Inquiries
Company: Natural Wellness Solutions UK
Address: 156 Harley Street, Marylebone
London W1G 7LG, United Kingdom
Phone: +44 20 7935 4428
Email: [email protected]
Data Protection Matters
Email: [email protected]
Subject Line: Data Protection Request
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Response Times
We aim to respond to all inquiries within 24 hours during business days.
Supervisory Authority
If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the UK's supervisory authority:
Thank you for trusting Natural Wellness Solutions UK with your personal information. We are committed to protecting your privacy and providing transparent, secure services.
© 2024 Natural Wellness Solutions UK. All rights reserved.